Terms & Conditions – Enamour by Radha

 

Welcome to Enamour by Radha! By using our website and services, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase.

1. General Terms

✔ By accessing or using our website, you acknowledge that you have read, understood, and agreed to these terms.
✔ We reserve the right to update or modify these terms at any time without prior notice.
✔ You must be at least 18 years old or have parental consent to make a purchase.

2. Product Information & Pricing

✔ We strive to ensure that all product descriptions, images, and prices are accurate. However, errors may occur, and we reserve the right to correct them.
✔ Prices are subject to change without prior notice.
✔ Discounts and offers are applicable only as per the stated terms and may not be combined unless specified.

3. Orders & Payments

✔ All orders are subject to availability and confirmation of payment.
✔ We accept various payment methods, including credit/debit cards, UPI & net banking
✔ If we are unable to fulfill an order, we will notify you and process a refund if applicable.

4. Shipping & Delivery

We bring happiness to your doorstep – no hidden costs, no surprises!

For our Indian fam:
✔ Enjoy FREE shipping on all orders – no minimums, no fuss.
Because good vibes (and great products) should travel without a price tag!

For our global tribe:
✔ Yes, we ship worldwide 🌍 –
Shipping charges apply based on your location, and will be calculated at checkout.
No matter where you are, your goodies are on their way – no weighty drama involved!

Quick Notes:

✔ Tracking details will slide into your inbox once your order is on its way.

✔ Delivery timelines may vary depending on your location and local customs, but we promise – it’s worth the wait!

5. Return & Refund Policy

✔ Returns are accepted within 7 days of delivery for eligible products.
✔ Products must be unused, unwashed, and in their original packaging with all tags intact.
✔ Refunds for prepaid orders will be processed within 5-7 business days after approval.
✔ Orders will be refunded via store credit or bank transfer within 7-10 business days.
✔ For full details, please refer to our Return & Refund Policy page.

6. Exchange Policy

We’ve got you covered—because your satisfaction means everything to us!

✔ In the rare case your item arrives damaged or incorrect, we’re here to make things right with a hassle-free exchange process.

Here's how it works:
✔ Get in touch with us within 3 days of delivery

✔ Ensure the item is unused, with original tags and invoice intact

✔ Once verified, you can choose between:

✔ A replacement of the same item (if available), or

✔ A store credit, valid for 12 months, to shop at your convenience

Please note:
We do not offer returns or refunds

Exchanges are only applicable for damaged or wrong items received

We work hard to ensure quality and accuracy, so these situations are rare—but when they happen, we act fast to fix them!

7. Cancellation Policy

✔ Orders can be canceled within 12 hours of placing the order.
✔ Once shipped, orders cannot be canceled, but they can be returned as per our return policy.

8. Intellectual Property

✔ All content on this website, including images, logos, designs, and text, is the property of Enamour by Radha and is protected under copyright laws.
✔ Any unauthorized use, reproduction, or distribution of our content is strictly prohibited.

9. Limitation of Liability

✔ We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
✔ We are not responsible for any inaccuracies or errors in product descriptions, pricing, or availability.

10. Privacy Policy

✔ Your personal information is handled securely in accordance with our Privacy Policy.
✔ By using our website, you consent to the collection and use of your data as outlined in the policy.

11. Governing Law

✔ These terms and conditions are governed by the laws of India, and any disputes shall be subject to the jurisdiction of [Your State] courts.

12. Order Processing 

✔ We’re committed to getting your order to you as quickly (and carefully) as possible.

🟢 Ready-to-Ship Products
Orders are processed and dispatched within 2–3 business days.
Applies to all in-stock items, whether you're ordering from India or overseas.

🛠 Made-to-Order / Custom Pieces
Custom creations take a bit more time – please allow 25–30 business days for production before dispatch.
Each piece is handcrafted with love and attention to detail, just for you.

13. Contact Us

For any questions regarding these Terms & Conditions, please visit our Contact Us page.